1. Flyte Zone (Pty) Limited (registration No: 2022 / 233841 / 07) is a company incorporated and carrying on business in accordance with the company laws of South Africa (“Flyte Zone”);
2. Flyte Zone is an air navigation safety and drone management software development company based in Cape Town South Africa.
3. Flyte Zone supports the constitutional right of access to information, and we are committed to provide you access to our records in accordance with the provisions of the Promotion of Access to Information Act 2 of 2000 ("the Act") and the Protection of Personal Information Act 4 of 2013 (“POPIA”), the confidentiality we owe third parties and the principles of South African privacy law.

Contact details of the information officer: Matthew van Eden (“Information Officer”)

1. Physical Address: 20 Wesley Street, Gardens, Cape Town, 8001
2. Postal Address: Same as above
3. Telephone: +27 (0)81 484 4367
4. Email: privacy@flyte.zone

1. Introduction This Manual has been compiled to meet the requirements of the Act, as applied in conjunction with POPIA. The goal is to give effect to the constitutional right of individuals to access information held by a private body (in this case, Flyte Zone), if the information is required for the exercise or protection of that individual's rights.
2. Such right of access to information is subject to justifiable limitations for the reasonable protection of privacy, commercial confidentiality, and effective, efficient good governance, balancing the right to information against other rights. . If a public body lodges a request, the public body must be acting in the public interest.
3. This Manual is available at www.flyte.zone, and at the physical address specified in paragraph 2.1 above.
4. Requests for information in terms of the Act must be made in accordance with the procedures prescribed in this Manual and accompanied by the prescribed fees.
5. The South African Human Rights Commission ("SAHRC") has compiled a guide in terms of Section 10 of the Act which gives advice on how to exercise your rights (“Guide”). This Guide is available from the SAHRC at:
   
   Postal Address: Private Bag 2700, Houghton, 2041
   Telephone Number: +27-11-877 3600
   Fax Number: +27-11-403 0625
   Website: www.sarhc.org
6. Purpose for processing data Flyte Zone takes the privacy and protection of personal information very seriously and will limit the personal information processed to only that to which you consent and which is necessary for our legitimate business interests and process it in strict accordance with current South African privacy legislation.
7. Flyte Zone processes personal information for a variety of purposes, including, but not limited to the following:
   • to provide any information, products, services, or support requested by data subjects;
   • to help identify data subjects when they contact Flyte Zone;
   • to maintain customer records;
   • to securely transmit the data of data subjects for the purpose of providing services to Flyte Zone customers;
   • to manage the backup and storage of data subjects' data on behalf of some Flyte Zone customers to support the smooth and secure running of Flyte Zone customers' businesses;
   • for recruitment, internship, and employment purposes;
   • for travel purposes;
   • for general administration, financial, and tax purposes;
   • for legal or contractual purposes;
   • for health and safety purposes;
   • to monitor access, and ensure the security of Flyte Zone’s premises and assets;
   • to transact with suppliers and business partners;
   • to help Flyte Zone:
     • improve the quality of its products and services;
     • detect and prevent fraud and money laundering;
     • debts;
   • to carry out analysis and customer profiling; and
   • to identify other products and services which might be of interest to data subjects and to inform them about our products and services.
8. Categories of Data Subjects

   Flyte Zone processes the personal information of a number of types of subjects, for various reasons, including the following:

   Type of data subject	Type of personal information processed
   Employees	demographic information health and disability information employment contracts performance and disciplinary matters payroll physical access and monitoring training employment history criminal history background checks time and attendance correspondence
   Customers and Potential Customers	demographic information of (potential) customers and their representatives contracts contact details banking details credit record account history correspondence customer information (exclusively for contracted support, hosting or back-up purposes)
   Suppliers	demographic information of suppliers and their representatives banking details account history product and service information contracts correspondence

9. Categories of Data recipients Flyte Zone may share the personal information of our data subjects for the purposes outlined above with the following kinds of recipients:
   1. Flyte Zone employees;
   2. service providers and agents who perform services on Flyte Zone’s behalf;
   3. third parties as described below.
10. Flyte Zone does not share the personal information of data subjects with third parties unless:
    1. a data subject has consented thereto;
    2. obliged to do so for legal or regulatory purposes, or in connection with legal proceedings; or
    3. it necessary to provide or improve a product or service for which a data subject has contracted with Flyte Zone;
11. If required to share a data subject's private information with a third party as specified above, Flyte Zone shall notify the data subject of such disclosure.
12. Flyte Zone’s employees are required to adhere to Flyte Zone’s data privacy and confidentiality policies, and are trained in this regard.
13. Transfer of Your Personal Information out of South Africa Flyte Zone subcontracts the hosting of data (including personal information) to third parties located in countries other than South Africa with the prior consent of data subjects. Flyte Zone will, in these cases, ensure that standard contractual clauses are agreed upon with these parties so as to ensure protection of your Personal Information.
14. Information security measures Flyte Zone implements appropriate information technology security measures to protect all data, including personal information, processed by Flyte Zone. Such protection includes but is not limited to encryption, back-ups, anti-virus and anti-malware protection, redundancy, and disaster recovery plans.
15. Flyte Zone implements its technical and organisational security measures to protect the integrity, security, and accessibility of data processed by it. Any third parties with whom Flyte Zone interacts for the provision of such services are required to be bound by legislation similar to that in South Africa regarding the protection of personal information, or alternatively be bound by agreements which bind them to an equivalent level of competency and care.

Flyte Zone has under its control or in its possession the following categories of records under the subjects described below. The categories of records are not exhaustive and are subject to amendment.

1. To be granted access to a record referred to in paragraph 5 above, please complete the request form included as Schedule 1 hereto and address your request to the Information Officer at the details given in paragraph 2 above and submit it to privacy@flyte.zone.
2. Details of the fees payable and the payment procedure will be provided by the Information Officer once the request has been received.
3. Please complete all fields in the request form, ensuring that you provide us with the following information:
   • Details of the record that you are requesting;
   • A copy of your valid South African ID document or card;
   • A copy of the power of attorney (if applicable);
   • A description of the right you seek to exercise or protect, with an explanation of the reason the record is required to exercise or protect the right;
   • Details of how the information requested must be provided to you if the request is granted; and
   • Your contact details.

1. When the Information Officer of Flyte Zone receives a request on the official form for information in terms of the Act, the Information Officer will send the requester (other than a personal requester) a notice requiring the requester to pay the prescribed request fee of R50.00 before further processing the request.
2. A further access/reproduction fee will be payable before the requested record is released. The fee is calculated in accordance with the prescribed rates set out in schedule 2, taking access/reproduction costs, search and preparation time, and postal costs (if relevant).
3. If preparation of the record requested will take more than six hours, a deposit of one third of the access fee will be payable in advance of provision of the record, with the balance payable on delivery.
4. The Information Officer will provide the details of the account into which the payment must be made on the invoice for the access/reproduction fee.

1. Once received, Flyte Zone will assess your request and your request will be processed within 30 (thirty) days, unless the request contains considerations that are of such a nature that an extension of the 30-day time limit is needed. If an extension is necessary, you will be notified with reasons for the extension.
2. If the Information Officer fails to communicate a decision on a request, such a request is then deemed to have been refused.

1. The main grounds on which Flyte Zone may refuse access to records relate to:
   • the privacy of a third party who is a natural person;
   • the commercial information of a third party;
   • confidential information of a third party;
   • the safety of individuals and property;
   • legally privileged records; and
   • commercial information of Flyte Zone, which may include without limitation:
     • trade secrets;
     • financial, commercial, scientific or technical information, the disclosure of which would likely harm the financial or commercial interests of Flyte Zone;
     • information that, if disclosed, could put Flyte Zone at a disadvantage in negotiations or commercial competition;
     • computer programs and related information technology software that are owned by Flyte Zone and that are protected by copyright; and
     • research information compiled by Flyte Zone or a third party, if disclosure would expose the third party, researcher or subject matter of the research and therefore seriously disadvantage Flyte Zone.
2. Requests submitted in terms of the Protection of Personal Information Act, 4 of 2013, may be refused on the same grounds set out above.

Flyte Zone does not have any internal appeal procedures that may be followed once a request to access information has been refused. The decision of the Information Officer is final. If you are not satisfied with the outcome of your request, you can apply to the Information Regulator for relief.

Download the form here

The following schedule lays out the fees associated with a request for information.